Issued invoices & charges

When an invoice is triggered, either by surpassing the ad account billing threshold or by reaching the end of the calendar month, they will appear in the Payment Activity section of the Ad Account Settings > Billing page.

To access these invoices, please follow these steps:

1. Click to open the account dropdown in the top right navigation bar
2. Find the ad account you wish to access, and click the settings (cog) icon to the right of the menu item
3. Click on the Billing tab
4. Scroll down the Payment Activity section, and click on the View button to see an itemized invoice

Each invoice will show an itemized view of each ad's cost based on accumulated ad activity during the specified timeframe. It will also show a subtotal billed across ads, minus any promotional credits / coupons applied. Lastly, it will specify the total amount charged to the card on file.

The ad account contact will receive an email notification when a new invoice issued, and it will be  exportable in CSV form at this time.

Payment failures / expired cards

There may be the rare occasion that we are unable to collect payment for a charge on your card. This could happen due to a security flag raised by your bank, an expired card that has not been replaced, or there are insufficient funds available on the card. We will notify you immediately in Concert Ad Manager interface if this occurs, as well as send all Admin members an email notification.

All ads will be automatically paused until the account balance is cleared. Please see our Concert Ad Manager terms for further details and policies, and feel free to reach out to support with any questions / concerns.